Faq
Ordering & Payment
How can I place an order?
Simply browse our collection, select your desired jewelry piece, choose size/color if applicable, and proceed to checkout. You'll need to provide shipping details and payment information to complete your order.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), express (2-3 business days), and overnight shipping (1 business day) options. International shipping is available to most countries with varying delivery times.
Do you ship internationally?
Yes, we ship worldwide. Please note that international orders may be subject to customs fees and import duties which are the responsibility of the customer.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your Bella Zeste account.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn items in original condition with all tags attached. Personalized or custom-made jewelry cannot be returned unless defective.
How do I initiate a return?
Contact our customer service team within 30 days of delivery to request a return authorization. Returns without authorization may not be processed.
Do you offer exchanges?
Yes, we're happy to exchange items for a different size or style within 30 days of purchase, subject to availability.
Product Care
How should I care for my jewelry?
Store each piece separately to prevent scratching. Avoid contact with water, chemicals, and perfumes. Clean with a soft, dry cloth. Specific care instructions are included with each product.
What materials do you use?
We use high-quality materials including sterling silver, gold plating, genuine gemstones, and premium alloys. Each product description includes detailed material information.
Is your jewelry hypoallergenic?
Most of our jewelry is nickel-free and suitable for sensitive skin. Look for "hypoallergenic" in product descriptions or contact us for specific material inquiries.
Customer Service
How can I contact customer service?
Our team is available via email at [email protected] or through our live chat service during business hours (9am-6pm EST, Monday-Friday).
Do you offer gift wrapping?
Yes, we offer premium gift wrapping services. Select this option at checkout and include your gift message.
Can I modify or cancel my order?
Orders can be modified or canceled within 1 hour of placement. Contact us immediately if you need to make changes to your order.